Returns & Exchanges

Warehouse Process

• Recording a Return/Exchange
  • If we manage the CS, the customer contacts us through the CS channel or we have access to the client return portal in order to record the return/exchange.
  • If the client manages, we must be alerted to all returns being shipped to the warehouse to adequately manage this process.
  • Clients have different exchange/return policies and processes in place. We customize per client needs.
• Warehouse Return Process
  • Checks in the return
  • Accesses the condition of the return and will note on the client Return Doc
  • Accounts team processes the return accordingly and to client specifications

International Returns:

• We recommend final sale due to …
  • Duty & Tax Fees
  • Customer would have to be responsible for shipping back the order; we cannot create international return labels
• In the client FAQ section and also checkout area of the site: It should clearly state that international orders are final sale and duty and tax is the responsibility of the customer unless otherwise noted.