PHANTOM & SHOPIFY

• Bundles

  PHANTOM has an area to create bundles with multiple products. Please email accounts@tvp.nyc, if you would like us to create a bundle.

• How does PHANTOM and SHOPIFY sync?

  Communication is key between these systems for the efficient fulfillment of orders Orders CANNOT BE EDITED in Shopify -> these edits will not be communicated to PHANTOM. When an order needs to be adjusted including an address update, please contact our accounts team, accounts@tvp.nyc. We may n...

• Returns & Exchanges

  Warehouse Process Recording a Return/Exchange If we manage the CS, the customer contacts us through the CS channel or we have access to the client return portal in order to record the return/exchange. If the client manages, we must be alerted to all returns being shipped to the warehouse to adeq...

• Sell Ahead Practices

  When a product is being set up as a pre-sell item, the following disclaimer pops up: Selling ahead this transfer request will update inventory in the Marketplace now, so you can accept sales orders ahead of inventory arriving at the warehouse. There are risks involved with this action, especially...