- NON-DTC Orders: These orders can be created in Shopify or PHANTOM and depend on your accounting needs. Please email accounts@tvp.nyc with the following info:
- Order #
- Special Packaging Requirements (Boxes need to be marked with a PO # or need to include an insert, etc.)
- In-Hands Date
- Shipping Method (UPS Ground vs UPS 2nd Day Air or client provides from recipient, such as AMAZON)
- The warehouse team can schedule a courier, freight carrier or a LYFT/UBER (NYC Deliveries) based on the size of the shipment
- Processing These Orders: We ask that you create the orders based on the in-hands date and also take into consideration the complexity and time needed for the warehouse team to prepare these types of shipments. At the very least, the accounts team should be emailed 5+ business days or more depending on the # of orders and any labor intensive actions by our team that are needed before packing up the shipment.
- Courier Shipments (client scheduled):
- Submit the Client Courier Shipment Form (Outbound)
- Schedule Pick-up with Courier: This time must be at least 24 business hours from the order creation, client (not shipping company) emails account team for delivery appointment. For non-complex, low qty volume shipments only.
- Info needed for the form:
- Name of the Carrier & Contact Info
- Client Contact Name (arranging shipment)
- Email & Phone #
- PHANTOM or Shopify Order #
- Recipient PO # (if applicable)
- In-Hands Date
- Ship To Address & Recipient Info
- Scheduled Date for Pick-Up, must be pre approved by the accounts team
- Name of the Carrier & Contact Info
How do Outbound Shipments work for Wholesale/Special Event/Influencer/Campaign Orders?
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