Who do I contact about uploading a CSV file in PHANTOM to create the orders?

Email accounts@tvp.nyc
The team will provide a CSV template that is used to collect the information needed to create the orders for promo events, influencer packages, team/staff gifts or custom orders
Follow the example exactly on the template when inputting recipient information and products, otherwise, PHANTOM will not be able to accept the upload and an error message will be emailed to you. Once orders are created, the accounts team will email if any of the addresses pop-up as invalid or additional information is needed.
Clients can also upload a CSV file in PHANTOM under Create Orders, we just ask that you give us a heads up by emailing the accounts team and attach the CSV file. This way, if for any reason the orders aren’t created, we can identify the issue that caused the upload to fail. The accounts team can also upload the file for you.
Shipping Methods: We can discuss the shipping method with you that works best for the project requirements
Additional Notes:
- For 3rd Party Products: here is the link to the receiving forms that will need to be submitted to alert our warehouse team of the said shipment delivery -> Advanced Shipping Notice Form
- For any production delays related to a TVP produced or 3rd Party item, we will discuss a new in-hands date