Chargebacks

Please email accounts@tvp.nyc when a customer has initiated a chargeback
The accounts team will identify the issue of why the client has not received the order
If we manage CS, we will email and/or call the customer to cancel the chargeback
We will submit the documents to dispute the charge back
Many times the bank does settle in favor of the client
Shopify Protect: this is a program that shopify offers to take care of fraud orders which can also lead to a chargeback. Shopify …
- refunds the chargeback fees
- manages the chargeback process