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Creating a PHANTOM Order
Under the Fulfillment Tab, an order can be created.
Click on the the Create Sales Order Button
Option 1: Manual Sales Order
Choose products
If current inventory is 0 or negative, the order will go into backorders
Choose shipping address
Select shipping method
Orders notes, input any order specifi...
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Order Requests
For any special requests with an order, please email accounts@tvp.nyc.
For Same Day Order Requests
There is an additional cost associated with processing a same day order request since this does cause a disruption to the regular flow of fulfillment.
The Same Day Notification Form must be complete...
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Orders & Tracking
All orders are listed in PHANTOM; if you don’t see an order in PHANTOM & have searched by customer name or order #, please email accounts@tvp.nyc
The status of an order
Ready To Process (in holding pattern, has not been processed)
In Process (flowed into shipping system, label has not been c...
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Processing Orders
We have learned from our years of experience managing customer/client support that if an order is fulfilled too fast there is no time for a customer to report an inputting error on their part.
Orders are processed once a day around 3pm (Sunday-Thursday) and then fulfilled the next consecutive day...